Bluetooth Troubleshooting

If you’re unable to connect your iOS device to Rylo via Bluetooth, here are some tips on how to fix this.
 

Enable Bluetooth

Ensure that Bluetooth is enabled on your device from its settings.
 

Update Your App and Camera 

Make sure that your Rylo app is up-to-date via the App Store or Google Play Store. Also, ensure that your camera is up-to-date by performing these steps.
 

Connect From The Rylo App

Do not connect to Rylo from your device’s Bluetooth settings. Rylo will not appear within your device’s Bluetooth settings and you’ll want to launch the Rylo app to connect to your camera.
 

Ensure Rylo Is Paired With Your Device

Our Bluetooth pairing is initiated via the direct connection between Rylo and your device with its sync cable. If the initial pairing hasn’t occurred, Bluetooth will not work between Rylo and your device. To fix this:
  1. Connect Rylo to your device via its sync cable
  2. Launch the Rylo app
  3. Disconnect Rylo from your device
  4. Enable Bluetooth on your device
  5. Try again to connect Rylo and your device via Bluetooth

Enable Remote Control (Android Only)

If you have an Android phone, the app will state whether a Bluetooth connection is not present. If you're having trouble connecting Rylo to your Android phone via Bluetooth try the following:
  1. Open the Rylo app
  2. Tap connected.png  in the upper right-hand corner
  3. Tap Remote Control Enable
  4. A modal will pop up and you should tap on Allow Permission to enable it

Note: If Remote Control Enable is not present in Rylo's settings then you can skip this step.

Power Rylo Off & On

Power Rylo off and then back on with the Rylo app open on your device and Bluetooth enabled on your device. Then attempt to connect your camera to your device.
 

Toggle Bluetooth Off & On

Turn Bluetooth off on your device and then turn it back on. Then attempt to connect your camera to your device.
 

Ensure You’re In Close Proximity

Make sure that you’re device and Rylo is within 10 feet of each other to initiate the Bluetooth connection. We recommend that you initiate the Bluetooth connection when they’re close to each other prior to moving them further away from each other.
 

Multiple Rylos? 

If you have multiple Rylos be sure to only power on the camera that you wish to connect to.
 

Contact Support

Still running into hiccups? Reach out to our Support team.