Date of Last Revision: October 31, 2017
Our warranty doesn’t cover damage caused by accidents, among other things. Rylo’s Lens Replacement Service (“LRS”) is an optional service we offer to expedite lens replacement when either of Rylo’s lenses become scratched, cracked, or otherwise damaged and the damage is not covered under Rylo’s Warranty Policy, located here. The following procedures apply to LRS provided in conjunction with any services offered that are not covered under Rylo’s Warranty Policy, and incorporate by reference additional terms and conditions located here (the “Repair Terms”). In the event of any inconsistency between the procedures set forth below and the Repair Terms, the Repair Terms shall control to the extent of such inconsistency.
If you wish to avail LRS please contact Rylo support via help@rylo.com. To ensure you may continue to enjoy using the Rylo product without needing to wait for repairs to be made, we may first ship you a refurbished replacement product of equal or greater value. Once you receive the replacement product, you will send us your damaged original product. We will keep the damaged product and you will keep the replacement product. The procedures below describe this process in more detail.
When you request LRS and Rylo determines that your product is eligible for LRS, Rylo will send you an invoice equal to the full retail price of Rylo. You will complete the invoice and your credit card will be charged in the amount of Rylo’s full retail price.
Once we receive your payment of the invoice sent to you, we will ship you a refurbished replacement product of equal or greater value to the designated location within the U.S. you provide. You must return your original product so that Rylo receives it within fifteen (15) days from the date you receive the replacement product (the “Return Window”). When returning your original product you must use the same packaging included with your replacement product in accordance with Rylo’s instructions. Rylo will retain your original product and you will keep the replacement product.
After your original product is returned to Rylo and we inspect its condition, we will refund the amount you were invoiced minus the LRS fee as outlined in our Service FAQ below. If Rylo receives your original product in a condition requiring repair services other than lens replacement, we will notify you and request you to pay for the cost of such repair services. Upon receiving your consent, we will deduct the cost of such repair services from your refund. If we do not receive your original product within the Return Window, a Late Fee, as described in the Service FAQ, will also be deducted from your refund. All fees and charges described herein exclude all applicable taxes.
Examples of conditions that are not eligible for LRS include products that have unauthorized modifications, damage to or non-functioning components other than the lenses, and products separated into multiple pieces. In addition, LRS is only available when lens damage occurs as described above and is not covered under our Warranty Policy.
Only customers in the United States can avail LRS. If you possess Rylo in a country outside of the United States you must return that product to the United States prior to availing LRS.
Service FAQ
- Lens Replacement = $149
- Late Fee = $30