Date of Last Revision: October 31, 2017
These Repair Terms and Conditions (“Agreement”) will apply to any request by an owner of a Rylo camera product (“you”) for repair or replacement of your Rylo product by Rylo Inc. (“Rylo”), unless the service is within the terms of Rylo’s Limited Product Warranty (“Warranty”) located here or your statutory consumer rights.
Services and Products
For service orders, Rylo will send you a refurbished replacement product and/or service your Rylo product as described to you for the estimated charges stated, unless such charges are revised with your prior oral or written consent. Rylo will determine in its sole discretion what services it is able to provide. Service is not available for issues caused by failure of or incompatibilities with any software or data residing or recorded on your product.
Data Transfer Services
Rylo will not perform any data transfer services to your product when being serviced. It is your responsibility to backup any content you may have stored or preserved on the product(s) prior to returning them to Rylo. Software, content, and data is likely to be reformatted during servicing or replacement of the product(s) and Rylo will not be responsible for loss, damage, or recovering content.
Parts and Labor
Rylo may provide both parts and labor, but may direct that you replace certain readily installable parts yourself, as described below. In servicing your product, Rylo may use parts or products that are new or refurbished and equivalent to new in performance and reliability. Rylo will retain the replaced part or product that is exchanged during service as its property, and the replacement part or product will become your property. Replaced parts and products are generally repairable and are exchanged or repaired by Rylo for value. If applicable law requires Rylo to return a replaced item to you, you agree to pay Rylo the retail cost of the replacement item and shipping.
A. Do-It-Yourself (DIY) Parts Service
DIY Parts Service allows you to service your own product. If Rylo determines that DIY Parts Service is available to you, Rylo will ship to you a replacement part(s) for your Rylo product. The replacement part(s) will be accompanied by instructions on installation and any requirements for the return or disposal of the replaced part. Rylo is not responsible for any labor costs relating to DIY Parts Service.
ALL REPLACEMENT PARTS SHIPPED TO YOU UNDER THIS AGREEMENT ARE PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RYLO EXPRESSLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES RELATING TO THE REPLACEMENT PARTS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. WITHOUT LIMITING THE FOREGOING, RYLO IS NOT RESPONSIBLE FOR ANY DAMAGE ARISING OUT OF PRODUCT REPAIRS OR THE INSTALLATION OF REPLACEMENT PARTS UNDER THE DIY PARTS SERVICE.
B. Rylo’s Lens Replacement Service (RRS)
Rylo’s Warranty doesn’t cover damage caused by accidents, among other things. Rylo’s Lens Replacement Service (“LRS”) is an optional service Rylo offers to expedite lens replacement when either of the product’s lenses become scratched, cracked, or otherwise damaged and the damage is not covered under Rylo’s Warranty. If you would like to purchase LRS services, please see the procedures located here, which are incorporated by reference into this Agreement.
Changes To Service Options
Rylo reserves the right to change at any time the service options available to you.
No Sale To Minors
Service under this Agreement is only available to those who have reached the age of majority.
Exceptions to Coverage
Service under this Agreement is offered and valid only to residents located in the fifty states of the United States of America and the District of Columbia. Service under this Agreement is not available where prohibited by law.
Rylo may provide an estimate on when a replacement product or shipping box to facilitate service will be shipped to you. Once your order has been prepared for shipment or has shipped, Rylo is unable to change the shipping address. Please note that for deliveries that require a signature, if you are willing to assume the risks of your order being delivered without anyone at the delivery address, you may authorize Rylo to arrange for delivery without the need for a signature.
Rylo will provide you with shipping and packing instructions. You will be responsible for products or parts that are lost or damaged as a result of failure to follow these instructions.
Rylo will not perform any data transfer services to your product when being serviced. It is your responsibility to backup any content you may have stored or preserved on the product(s) prior to returning them to Rylo. Software, content, and data is likely to be reformatted or deleted during servicing or replacement of the product(s) and Rylo will not be responsible for loss, damage, or recovering content.
Abandoned Property. Unless you provide alternative instructions, Rylo will ship your repaired or replacement product to the mailing address you furnished when you authorized service. If your product is returned to Rylo because delivery could not be completed at the address given, Rylo will attempt to contact you for an alternative mailing address. If you do not provide an address at which Rylo or its agent may deliver your product within sixty (60) days after the original delivery attempt, Rylo will notify you via the email address you furnished when you authorized service that it considers your product to be abandoned. In the event that your product is abandoned, Rylo may dispose of your product in accordance with applicable provisions of law, and, specifically, may sell your product at a private or public sale. Rylo reserves its statutory and any other lawful liens for unpaid charges.
Information on Service. During the service ordering process you must provide a description of the issue that is affecting your product, so that Rylo understands the issue.
Disclosure of Unauthorized Modifications. During the service ordering process, you must notify Rylo of any unauthorized modifications, or any repairs or replacements not performed by Rylo, that have been made to your product. Rylo will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by Rylo.
Orders and Payment
Payment. Terms of payment are via credit card or as otherwise instructed by Rylo. Unless otherwise agreed to by Rylo, payment details must be received prior to Rylo’s acceptance of an order.
Payment Methods. Rylo may allow you to make purchases or place orders (that require security for the return of the replaced part or product) using a credit card or debit card when applicable and acceptable in the Country where the service is provided, or some other prearranged payment method. When you provide Rylo with your card information, Rylo will charge the payment method for the amount of the order. Rylo may not be able to accept credit, debit, or check cards associated with a billing address outside of the country site. Debit cards and check cards may have daily spending limits that could delay the processing of your order substantially.
Prices. Your total order price will include the price of the product or service on the day of order processing, plus sales tax and any other applicable taxes. Rylo reserves the right to change prices for products or services displayed at any time and to correct pricing errors that appear.
Confirmation. Rylo will send you a confirmation of your order via email shortly after receipt.
Refunds. Except as described in the Warranty section below and the standard refund you receive if you purchase LRS, Rylo does not provide refunds for service orders.
Limited Warranty And Limitation Of Liability
Limited Warranty. For all service orders, Rylo warrants that the replacement product shipped to you will comply with the terms of Rylo’s Warranty for the longer of (a) the remaining duration of the original Warranty applicable to your serviced product and (b) ninety (90) days from the date you receive such replacement product. This warranty is an express limited warranty. If any product does not comply with the foregoing warranty during the applicable warranty period, Rylo will at its option, either (a) repair or replace the part or product, using parts or products that are new or equivalent to new in performance and reliability, or (b) refund the sums paid to Rylo for service.
Disclaimer Of Warranty. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE EXPRESS WARRANTIES, CONDITIONS AND REMEDIES SET OUT IN THIS AGREEMENT ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, CONDITIONS, TERMS, UNDERTAKINGS, OBLIGATIONS AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, RYLO SPECIFICALLY DISCLAIMS AND EXCLUDES ANY AND ALL STATUTORY AND IMPLIED WARRANTIES, CONDITIONS, TERMS, UNDERTAKINGS, OBLIGATIONS AND REPRESENTATIONS RELATED TO OR ARISING IN ANY WAY OUT OF THIS AGREEMENT, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, CARE, SKILL OR FITNESS FOR A PARTICULAR PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RYLO ALSO LIMITS THE DURATION OF ANY APPLICABLE IMPLIED WARRANTIES OR CONDITIONS TO THE DURATION OF THE LIMITED WARRANTY SET FORTH IN SECTION 3.1.
Limitation Of Liability. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, RYLO SHALL NOT BE LIABLE FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS, LOSS OF BUSINESS OR FOR LOST, CORRUPTED, OR COMPROMISED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES OR FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, RYLO SHALL NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ARISING FROM OR RELATING TO THIS AGREEMENT ABOVE THE AMOUNT OF YOUR ORDER.
Some states, provinces, and jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so these limitations or exclusions may not apply to you. The express limited warranty gives you specific legal rights, and you may also have other rights that vary by state, province or jurisdiction.
Export Control. You may not use or otherwise export or re-export the products serviced except as authorized by the laws of the jurisdiction in which the products were obtained. In particular, but without limitation, the products may not be exported or re-exported in violation of export laws, including if applicable export or re-export into any US-embargoed countries or to anyone on the US Treasury Department’s list of Specially Designated Nationals or the US Department of Commerce Denied Person’s List or Entity List. You represent that you are not located in any country or on any list where the provision of product to you would violate applicable law. You also agree that you will not use products for any purposes prohibited by applicable law.
Change Terms. Rylo reserves the right to change or modify this Agreement at any time, with or without notice to you. Any such modification will not apply to service orders placed before the modification became effective.
Cancellation. You may not cancel a service order once Rylo has accepted it.
Product/Service Changes. Rylo may make changes to any products or services offered online, or to the applicable prices for any such products or services, at any time, without notice. The information provided online with respect to products and services may be out of date, and Rylo makes no commitment to update the information provided online with respect to such products and services.
Governing Law. This Agreement and all service orders placed under this Agreement will be governed by the laws of the State of California without giving effect to its conflict of law provisions.
Subcontractors. Rylo may subcontract with other service providers for the service of your product.
NOTICES TO CALIFORNIA CONSUMERS ONLY
a) An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814, U.S.
b) A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period also will be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.
c) Sales Tax. In addition to the price of your purchase, Rylo will charge you sales tax on applicable transactions based on your shipping address and the sales tax rate in effect at the time your order is billed. If the sales tax rate for the state to which your order is being shipped changes before the product is shipped, the rate in effect at the time your order is invoiced will apply. The proof of purchase that Rylo sends to you will include any applicable sales tax.