Copying files from the Rylo app to your computer

Exporting the original raw format videos from the Rylo app to your computer may be necessary if your phone's storage is full and you don't want to manage content outside of Rylo. If the original video is no longer on your microSD card, but is available on the Rylo app, follow the steps below to save the original videos from to your computer.

From An iPhone 

Using iTunes

  1. Launch iTunes on your computer
  2. Connect your phone to your computer
  3. Click your device in iTunes Pasted_Image_10_12_17__4_19_PM.png
  4. In the left sidebar click File Sharing
  5. Click Rylo
  6. Drag and drop files from the Documents list to a folder or window on your computer to copy them to your computer. Or, select the file or files that you want to copy to your computer from the Documents list, click "Save to," then find the folder on your computer to which you want to copy the files, and click Save To.

Note: iTunes doesn't allow for the individual download of files from the Rylo app. If you don't want to download all of your photos and videos at once, try using iExplorer.

 

Using iExplorer

  1. Download and install iExplorer
  2. Launch iExplorer and ensure you select the demo version
  3. Connect your iPhone to your computer
  4. Navigate to Apps > Rylo > Documents > Rylo > Files
  5. Your photos and videos (MP4 and JPG) are listed here. Drag the desired files to your computer and iExplorer will save them there.

 

iExplorer.png

 

From An Android Phone

Using Android File Transfer

  1. Download and install Android File Transfer
  2. Connect your Android phone to your computer
  3. On your device, tap the "USB for..." notification
  4. Select transfer files
  5. Launch Android File Transfer
  6. Open your phone's directory
  7. Open the Rylo folder
  8. Your photos and videos (MP4 and JPG) are listed here. Drag the desired files to your computer and Android File Transfer will save them there.

 

SM-G930U.jpg

 

Using iTunes

  1. Launch iTunes on your computer
  2. Connect your phone to your computer
  3. Click your device in iTunes Pasted_Image_10_12_17__4_19_PM.png
  4. In the left sidebar click File Sharing
  5. Click Rylo
  6. Drag and drop files from the Documents list to a folder or window on your computer to copy them to your computer. Or, select the file or files that you want to copy to your computer from the Documents list, click "Save to," then find the folder on your computer to which you want to copy the files, and click Save To.

Note: iTunes doesn't allow for the individual download of files from the Rylo app. If you don't want to download all of your photos and videos at once, try using Android File Transfer.