Date of Last Revision: January 22, 2019
This Return Policy only applies for purchases made on rylo.com and by customers within the United States of America and Canada. For all other purchases, please consult with your retailer’s return policy and procedures by contacting your retailer directly.
Subject to the terms set forth below, you may return your new Rylo camera and accessories (“Rylo”) to Rylo Inc. (“we” or “us”) within thirty (30) days from the date your order is delivered for a refund or exchange. If Rylo stops working and you believe it is eligible for a warranty return, you may follow our warranty procedures located here.
All returns and exchanges must include a Return Merchant Authorization (“RMA”) issued by Rylo Support. Please email Rylo Support via help@rylo.com to obtain a RMA. We may require that you furnish proof of purchase details and a serial number or other identifying information for your Rylo product, respond to our questions regarding the product and follow our procedures for returning your product. If we determine that you are eligible to return, Rylo Support will provide you with a RMA and a prepaid return shipping label to return your order. Returns and exchanges sent back to Rylo without a RMA may be returned to you at your expense. Once a RMA is issued you must ship your Rylo product to Rylo within fifteen (15) days from the date your RMA is issued or your product may be returned to you at your expense.
Returns and exchanges must include all original packaging and accessories, unless otherwise instructed by Rylo Support. Please retain your original packaging and accessories in case you return or exchange your Rylo. We inspect all returned and exchanged merchandise, and refunds and replacement shipments will occur when our inspection is complete. Should your return or exchange exclude original packaging or accessories you may be charged for those missing item(s).